• Social media and customer complaints: How do you deal with it?

    Social media and customer complaints: How do you deal with it?

    Complaints are actually one of the most under-appreciated and often under-valued components of social media. Generally a complaint is a hopefully small window between what a customer or client needs and what is actually delivered.

  • Amber Mac's Top 10 Social Media Tips #2 & #3

    Amber Mac’s Top 10 Social Media Tips #2 & #3

    These tips really work together. #2 Make Time:  Social Media takes time. So make sure you set aside some time every day to make sure the conversation keeps going. We’re all busy with busy lives and many things to demand our time. It can get easy to forget to check your social media sites, and easy to set it aside. [...]

  • Amber Mac’s Top 10 Social Media Tips: Tip #1

    Last week I sat through a great webinar presentation by Amber Mac (a Hootsuite webinar) promoting her new book, Power Friending.  I haven’t read her book yet, but if its anything like her webinar, it should be a good and useful read. She had 10 great tips that she gave. Tip #1 Be Authentic. Personally I call this being human, [...]

  • Explaining Internet Business Terms Simply

    Explaining Internet Business Terms Simply

    I was explaining this the other day to a client, and it dawned on me that maybe there are other business people out there who are also confused by this.

    So let me try to explain this the best way I can with an analogy that gets as close as possible to explaining what things are and how they work.

  • Brett Tabke On Social Media & SEO

    Brett Tabke On Social Media & SEO

    Wednesday night I had the privilege to hear Brett Tabke give a talk to my SEO group. Note, I say “my” not because I run it, but because I’m an avid attender/member. The group is actually run by some amazing people.

  • The Numbers Lie - Social Media Is Social

    The Numbers Lie – Social Media Is Social

    You hear it often from “Twitter Experts” that you need large numbers. You learn how to use different Twitter applications to get those large numbers of followers.There is something to be said for having quite a few followers or fans, since your message can’t reach people if they’re not following you. But are your followers listening? Numbers alone doesn’t mean [...]

Facts About The Social Media Boom

 Posted by
Jul 052010
 

There’s a great article over at DannyBrown.me, here’s just a snippet.

Facebook:

1. The average Facebook user has 130 friends.
(When one person talks about you on Facebook, it has a lot of potential outreach.)

2. More than 25 billion pieces of content (web links, news stories, blog posts, notes, photo albums, etc.) is shared each month.
(Thats a lot of content sharing. I wonder is any of it yours?)

Twitter:

12. Twitter gets more than 300,000 new users every day.
13. There are currently 110 million users of Twitter’s services.
(Talk about reaching a large audience.)

Linkedin:

28. LinkedIn receives almost 12 million unique visitors per day.
29. Executives from all Fortune 500 companies are on LinkedIn.
(So not only are there lots of people, but some very influential people as well.)

YouTube:

33. YouTube receives more than 2 billion viewers per day.
35. The U.S. accounts for 70% of YouTube users.
36. Over half of YouTube’s users are under 20 years old.
(Hmm target market anyone?)

Blogging:

41. 77% of Internet users read blogs.
43. 60% of bloggers are between the ages 18-44.
45. Two thirds of bloggers are male.
48. More than half of all bloggers are married and/or parents.
(Interesting demographics)

But thats not all.. for all 52 facts, go see the original article  at DannyBrown.me

Social Media Graphs

 Posted by
Jul 022010
 

Pretty Graph

Graphs can be lovely easily digestible information. When I look at my Google Analytics graphs, I can clearly see where I’ve had good days, and when I’ve not been so lucky.

However, there is a not-so-funny but funny anyway post over at Mashable portraying “10 Beautiful Social Media Infographics”. The graphics are certainly beautiful, but informational? That’s in the eye of the beholder, if they don’t get a migraine first from trying to figure a few of them out.

As with anything, there can be too much of a good thing.

Though a few of them, I am tempted to have printed up and placed on my wall. They’re pretty.

Twitter Tips For The Beginner

 Posted by
Jun 292010
 

Just a few tips to get you started: 1. Keep your ID short. It might be tempting to call yourself “VonQueenOfTheJungle” or to go with your full business name “YvonneYoungSocialMedia” but they’re way too long.  Twitter only allows for 140 characters. While the length of your name won’t have an effect on the length of your messages. The longer your [...]

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